Toy Store Frequently Asked Questions | T-Rex The Toyland
Frequently Asked Questions (FAQ)
1. How do I place an order?
- Browse our product categories, select your desired items, and click "Add to Cart."
- Once you've added all items, proceed to checkout, enter your shipping details, and complete the payment.
2. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, net banking, UPI, and cash on delivery (COD), depending on your location.
3. Can I modify or cancel my order?
- Orders can be modified or canceled only before product dispatching. Once dispatched it cannot be modified. Please contact our customer support immediately at trexsitamarhi@gmail.com for assistance.
4. Do you offer gift wrapping?
- Yes, we offer gift wrapping services for an additional charge. You can select this option during checkout.
5. How can I track my order?
- Once your order is dispatched, you will receive a tracking number via email/whatsapp to monitor your shipment.
6. What should I do if I receive a damaged or incorrect item?
- Please contact us within 24 hours of receiving the defective/incorrect item at trexsitamarhi@gmail.com with your order number and video of the unboxing of the damaged or incorrect item. We will assist you in resolving the issue promptly.
7. Do you offer international shipping?
- Currently, we only offer domestic shipping within India.
8. How can I contact customer support?
- You can reach our customer support team via email at trexsitamarhi@gmail.com or call us at +91 9934459900.
